FAQ
Generation time, failures, credits and support.
How long does generation take?
Tasks usually finish within a few minutes. Once submitted, a task shows up in My Videos as "Generating" and updates automatically — you can leave the page and come back later.
My generation failed. What now?
Failures are usually temporary (busy generation service or an unsupported input). You can:
- Wait a moment and submit the task again;
- Simplify your prompt or switch a template;
- If it keeps failing, contact support@playfunvideo.com with the record from My Videos.
When are credits deducted?
Credits are consumed when the task is submitted, based on the estimate shown at that time. Failed generations — check the record in My Videos and contact support if credits were charged for a failed task.
Can I get a refund on credits?
Except where required by law, consumed credits are non-refundable. See the Terms of Service for details.
Where are the privacy policy and terms of service?
Both are linked in the site footer: Privacy Policy · Terms of Service.
How do I contact support?
Email support@playfunvideo.com — describe what happened and, if relevant, attach the record from My Videos.